Frequently Asked Questions

Q. I just replaced my wireless (Wi-Fi) router what do I need to do?
A. If you have a new wireless router, it is possible that the network name (SSID) and/or password have changed. In order to get your SafElert Sensor to conn...
Thu, 31 May, 2018 at 10:00 PM
Q. How do I change my primary email address?
A. In order to make this change, you will need to contact Elertus support at Please provide the current email address used as your prim...
Tue, 25 Apr, 2017 at 3:41 PM
Q. I need to change my account password. How do I do this?
A. Go to and instead of signing into your account, click the link ‘Forgot your password?’ Follow the instructions to create a...
Tue, 25 Apr, 2017 at 3:02 PM
Q. I did not get my setup email, what do I do?
A. Contact us at and provide the email address you are setting your account up with and SafElert MAC ID (located on the back of the SafE...
Tue, 25 Apr, 2017 at 3:06 PM
Q. Why do I get internet connection lost alerts?
A. The internet connection in your house is not actually a 100% online connection and in fact it fluctuates. If it happens to be in a state of flux when the ...
Tue, 25 Apr, 2017 at 3:04 PM
Q. Do I need to setup the device again after changing the batteries?
A. No, the SafElert remembers the settings you set it up with and will function as normal when you replace the batteries.
Tue, 25 Apr, 2017 at 3:05 PM
Q. Can I use the SafElert internationally?
A. The SafElert only supports time zones and cell phone carriers in North America. However you can use it internationally with limited functionality getting...
Tue, 25 Apr, 2017 at 3:07 PM
Q. What is the warranty of my Elertus/SafElert?
A: There is a One-Year Limited Warranty on the Elertus and SafElert device.  The full warranty description is as follows: This product is warranted...
Fri, 21 Jul, 2017 at 5:11 PM
Q. Do You Offer Phone Support?
We do not. We handle all of our support through our online customer support system at There you find one-click access to the top solut...
Fri, 21 Jul, 2017 at 5:20 PM