Frequently Asked Questions
A. If you have a new wireless router, it is possible that the network name (SSID) and/or password have changed. In order to get your SafElert Sensor to conn...
Thu, 31 May, 2018 at 10:00 PM
A. In order to make this change, you will need to contact Elertus support at support@elertus.com. Please provide the current email address used as your prim...
Tue, 25 Apr, 2017 at 3:41 PM
A. Go to http://libertysafe.elertus.com and instead of signing into your account, click the link ‘Forgot your password?’ Follow the instructions to create a...
Tue, 25 Apr, 2017 at 3:02 PM
A. Contact us at support@elertus.com and provide the email address you are setting your account up with and SafElert MAC ID (located on the back of the SafE...
Tue, 25 Apr, 2017 at 3:06 PM
A. The internet connection in your house is not actually a 100% online connection and in fact it fluctuates. If it happens to be in a state of flux when the ...
Tue, 25 Apr, 2017 at 3:04 PM
A. No, the SafElert remembers the settings you set it up with and will function as normal when you replace the batteries.
Tue, 25 Apr, 2017 at 3:05 PM
A. The SafElert only supports time zones and cell phone carriers in North America. However you can use it internationally with limited functionality getting...
Tue, 25 Apr, 2017 at 3:07 PM
A: There is a One-Year Limited Warranty on the Elertus and SafElert device. The full warranty description is as follows: This product is warranted...
Fri, 21 Jul, 2017 at 5:11 PM
We do not. We handle all of our support through our online customer support system at www.elertus.com/help. There you find one-click access to the top solut...
Fri, 21 Jul, 2017 at 5:20 PM