If you have been receiving consistent "Loss of Internet Connection" alerts and your Elertus/SafElert is not connected, follow the suggestions below to help troubleshoot the issue:
1
If you have recently changed your Wi-Fi router and/or your network password you need to go through the initial setup by following these instructions and input the new Wi-Fi network information. If you do not have a new Wi-Fi router or new password, proceed to the next step.
2
Reboot your Wi-Fi router by unplugging it for 15-20 seconds and plugging it back in. Wait for a minute or so and press the little, white button on the Elertus/SafElert device. If it goes green, your device is now connected. If it stays red, continue to the next step.
3
Double check that you have the correct name and password for the Wi-Fi network you are attempting to connect to. Then, go through the initial setup by following these instructions. If the problem persists, please create a support ticket by clicking here. Please include your account's primary email address and the make and model of the wireless router.